Programmatic Technical Operations

Job Description

DSP Platform, Google Campaign Manager 360, Tag management platforms, Google Chrome Developer Tools, What You ll Do: Provide technical support of the Client DSP, programmatic campaign performance, and third-party programmatic platforms. Review and triage support cases, escalating to Product / Engineering when needed. Keep clients informed of status until resolution using non-technical, customer-friendly language. Utilize tools such as Google Chrome Developer Tools and Postman during investigation of support cases. Author and execute SQL queries, often involving joins across multiple tables, to pull data for in-depth support case troubleshooting Manage collaboration and build process between cross-functional teams to ensure efficient issue resolution and notification. Draft and maintain product and troubleshooting documentation. Participate in team owned programs such as: Platform Administration, Vendor Certification, Third-Party Ad Tag Handling, and more. Who You Are: You are analytically driven. You are a problem solver. You are a collaborator. You pinpoint efficiency gaps and build creative solutions. You are nerdy, but loveable. Possess a genuine enthusiasm and curiosity for technology, operations, and the programmatic landscape. What You ll Need: 2+ years in a support role, Bachelor s Degree in Computer Science, Mathematics, Statistics or related field OR equivalent experience. Deep understanding of Ad Tech industry and how Demand-Side Platforms (DSPs), Ad Servers, Attribution Platforms, etc. work in conjunction. Experience using DSPs including (but not limited to): Google Campaign Manager 360, The Trade Desk, and Xandr Invest. Client DSP a plus. Experience using tag management platforms including (but not limited to): Google Tag Manager, Tealium, Adobe Launch. Some experience with HTML, JavaScript, and CSS. Intermediate SQL acumen (MySQL, Vertica, HIVE). Intermediate to advanced data analysis skills you can distinguish between bad data and good data. Excellent verbal and written communication skills you can translate technical concepts into layman terms. Ability to thrive in a fast-paced and dynamic environment.