This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Specialist 2 in India.
We are seeking a proactive Program Specialist to support a Knowledge Exchange program focused on improving employee and customer experiences. In this role, you will collaborate across multiple teams to enhance knowledge sharing, drive adoption of AI tools, and optimize self-service and assisted support solutions. The position involves managing knowledge platforms, analyzing metrics, and implementing best practices for knowledge management. This is an ideal opportunity for someone who enjoys solving complex problems, working cross-functionally, and contributing to initiatives that have a direct impact on organizational success. The role is fully remote, with occasional travel for in-person collaboration.
Accountabilities:
- Collaborate with cross-functional teams, stakeholders, and partners to support knowledge management initiatives
- Advocate and promote knowledge sharing across operations, onboarding, compliance, and customer support teams
- Analyze usage, feedback, and data to prioritize improvements in knowledge and self-service experiences
- Create reports and metrics to track adoption, usage, and success of knowledge programs
- Identify opportunities for process improvements, leveraging automation and AI tools
- Configure and maintain knowledge management platforms, including CMS and support tools
- Lead initiatives to implement new features and processes that enhance program effectiveness
Requirements
- Bachelor's degree in Business, Computer Science, or equivalent with 3+ years of relevant experience
- Hands-on experience participating in or leading a knowledge management (KCS) program
- Strong interpersonal skills and ability to build relationships across teams
- Experience managing platforms and analyzing data to inform program decisions
- Proactive communicator with strategic thinking and attention to current operations
- Technical proficiency with tools such as Zendesk, Looker, Salesforce, Confluence, G Suite, LucidChart, Airtable, or similar
- KCS certification (v6) preferred, with operational or analytical experience in large organizations as a plus
Benefits
- Fully remote role with flexible work arrangements
- Opportunities to collaborate with global teams and contribute to impactful projects
- Competitive compensation and performance-based incentives
- Access to professional development and learning resources
- Inclusive and diverse work environment supporting personal and career growth
- Occasional travel opportunities for team engagement and project participation
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile is reviewed through our AI-powered screening system designed to identify top talent efficiently and fairly.🔍 Our AI evaluates your CV and LinkedIn profile, analyzing your skills, experience, and achievements.📊 It compares your profile against the job's core requirements and past success factors to calculate your match score.🎯 The top three candidates with the highest match are automatically shortlisted.🧠 When necessary, our human team may conduct a manual review to ensure no strong profile is missed.This process is transparent, skills-based, and free of bias — focusing purely on your fit for the role. Once the shortlist is completed, it is shared with the hiring company, which manages the final decision and next steps such as interviews or assessments.
Thank you for your interest!
