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Manpowergroup Services India
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Program Professional

Program Professional

Manpowergroup Services India

2 - 6 years

|

2 - 4 Lacs

hyderabad bengaluru

Posted:-1 days ago| Platform:

Apply

Skills Required

servicenow hr operations msp client management fieldglass compliance timesheet offboarding vendor management vms onboarding

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Manage, monitor, and resolve HR-related tickets and service requests in ServiceNow.

Categorize, prioritize, and route cases appropriately (onboarding, offboarding, benefits, payroll, policy queries, etc.).
Ensure all updates, communications, and resolutions are accurately logged and documented.
Meet or exceed SLA and response time requirements for each client.
Extensive client coordination and build relationships with all managers to understand their requirements and deliver in quick TAT.
Experience and proficiency in Fieldglass and Beeline MSP/VMS platforms for managing contingent workforce and vendor processes
Compliance & Risk Management Ensure adherence to labor laws, mitigate co-employment risks, and maintain audit-ready records.
HR Systems & Data Management – Integrate MSP platforms with HRIS and provide real-time workforce analytics.
Performance Monitoring & Reporting – Track KPIs, generate dashboards, and recommend process improvement.

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Manpowergroup Services India

Staffing and Recruitment

Bangalore

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