Program Operations Manager

Role Summary:

We are looking for a Program Operations Manager to support the effective implementation of our lighthouse programs by managing documentation, reporting, internal coordination, and team support functions. The ideal candidate will be detail-oriented, organized, and proactive, with strong communication and analytical skills. This role is critical in ensuring LH program efficiency and capturing both qualitative and quantitative insights that inform decision-making.

Key Responsibilities:

• Documentation & Reporting
• Maintain comprehensive and up-to-date documentation of program activities, internal meetings, and field updates.
• Draft, review, and share regular program reports (monthly, quarterly, and annual) with internal and external stakeholders.
• Prepare presentations, summaries, and case studies to showcase program impact.
• Team Support & HR Coordination
• Serve as the first point of contact for team-related operational and HR concerns.
• Coordinate with the HR team on matters related to leave tracking, onboarding, and team well-being.
• Facilitate team meetings and learning sessions.
• Internal Coordination & Communication
• Act as a bridge between LH teams, leadership, and support functions to ensure smooth communication flow.
• Follow up on action items and decisions taken in internal meetings.
• Assist in documenting team reviews, partner meetings, and field visits.
• Act as a reliable point of contact for the Director - Lighthouse Program, assisting and collaborating on communication, information dissemination, and coordination. Provide research and materials as needed for program planning and implementation-related meetings and engagements.
• Review program dashboards, highlight the trends and insights to ensure smooth delivery of program impact across Lighthouses and at individual centers.

Qualifications:

• Bachelor’s/Master’s degree in Social Work, Development Studies, Public Policy, or any relevant discipline.
• Minimum 5 years of experience in program operations or related roles in the development/non-profit sector.
• Ability to collaborate with others to find solutions.
• Strong documentation, reporting, and written communication skills in English.
• Ability to handle HR-related coordination and team engagement sensitively and professionally.
• Comfort with handling data (Excel, Google Sheets) and basic data analysis.
• Highly organized, detail-oriented, and able to manage multiple tasks and timelines.
• Strong interpersonal skills to effectively communicate with field teams, partners, and leadership.

How to Apply:

Please send your resume and a brief statement of interest to careers@lighthousecommunities.org

Job Type: Full-time

Pay: ₹700,000.00 - ₹900,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Provident Fund

Work Location: In person