Program Manager - Visa Appointments

Job Description

Job Description 🎯 Atlys' mission is to enable every person on earth to travel freely. At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us. Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post. Job requirements At Atlys , we’re redefining how travelers book visas globally. We're hiring a data-driven operations leader to head our Visa Appointment function across Schengen India, Schengen International, the US, the UK, and Latin America. As the Head of Visa Appointments , you’ll lead a high-performing team to ensure seamless, timely, and error-free visa appointment processes—aligned with Atlys’ promise of exceptional customer experience. The Job End-to-End Operations Oversight: Lead and manage all visa appointment-related workflows from our Delhi office, ensuring on-ground teams are aligned and performance-driven. Data-Driven Execution: Build and maintain dashboards to track SLAs, TATs (Turnaround Times), and appointment fulfillment metrics. Use insights to identify gaps and implement process improvements. Process Ownership & Optimization: Standardize and scale visa appointment operations across regions. Continuously audit systems and workflows to reduce inefficiencies and ensure timely delivery. Quality & Compliance Management: Implement quality checks and compliance protocols to eliminate errors and ensure alignment with consulate/embassy guidelines and internal SOPs. Cross-Functional Collaboration: Work closely with Tech, CX, and Customer Success teams to ensure appointment booking operations are integrated with broader business goals. Performance Reviews & Continuous Improvement: Conduct regular performance reviews, identify training needs, and foster a high-ownership team culture that thrives on excellence and accountability. Strategic Thinking: Anticipate regional challenges, plan for peak demand, and scale operations to support growth across new geographies or visa types. The Ideal Candidate 5+ years of experience in fulfilment, control tower, or operations leadership—ideally with experience scaling complex, multi-region processes in a startup environment. Demonstrated success in managing teams across functions and geographies. Bachelor's/Master’s in Engineering, Supply Chain, Operations, or a related field. Strong analytical mindset; advanced proficiency in Google Sheets (SQL/Python a bonus). Exceptional communication and stakeholder management skills. Comfortable with high-ownership roles and fast-paced execution. Open to travel, if needed, for training or alignment. Show more Show less