Program Manager, Partner Services

Job Description

About the role: We are looking for a seasoned Program Manager with a passion for innovation and business impact. This role will be a valued contributor in Blackbauds pursuit of becoming even more partner-obsessed and platform-focused. This highly motivated individual will bring a disciplined analytical approach combined with creativity. Strategic thinking and exceptional communication skills will be key assets as you translate partner profitability into Blackbaud business impact. What youll be doing: (Job duties and responsibilities) Enhance GTM strategy for the Blackbaud Partner Service Program by adding new products and increasing program membership Monitor role KPIs including engagement volumes and partner attach rate Identify and input to evaluate future Blackbaud products that will be added to the service program. Support accredited service partners to jointly deliver go-to-market offering to land with the field and measure success Oversee the content development process for product and implementation training for new and existing Blackbaud products included in the service program. Collaborate extensively with partner enablement to raise program awareness and updates Drive to deepen the capability and scale of the Partner Development Managers through program enablement and collaboration. Collaborate with internal Blackbaud teams to ensure program coordination and alignment. What we'll want you to have: (Job requirements and preferences) 1-2 Years of Program management or service delivery experience. Experience launching programs to customers, partners and internal stake holders Direct experience working with Sales teams and landing go-to-market offerings and tracking pipelines and wins Ability to support partners in creation of go-to-market offerings based on sales plays and tracking effectiveness with wins Positive influence that impacts clients and partner executives Awareness of industry trends with the ability to gain insights into market trends