Program Manager

Job Description

Essential Job Functions: Lead and manage the computer engineering and End User Computing teams, providing guidance and support to ensure high performance and professional growth. Oversee the deployment, configuration, and maintenance of Windows & MAC Endpoints (computers, laptops, VDI, W365) and also MDM. Implement and manage Microsoft Modern Workplace solutions, including Intune, Microsoft 365, Windows 365 etc. Manage, maintain, configure and troubleshooting the Microsoft Intune suite of tools including Configuration Manager, Applications Management, Analytics and Autopilot. Knowledge on MECM\\SCCM & JAMF tool and M365 environment. Ensure proper client health, managing deployment of all patches, critical updates and service packs on a timely basis. Ensure all computer systems comply with security policies and standards. Develop and implement automation scripts to streamline Computer management tasks. Monitor trends and problems to spot patterns and recommend new standards or process changes. Provide advanced technical support for computer-related issues, including hardware and software troubleshooting. Good knowledge on application packaging, tools and deployment. Keep track of Vulnerabilities and make sure they are addressed on time, proper planning and remediation steps to be worked with the team. Collaborate with other IT teams to ensure seamless integration and operation of computer systems. Maintain comprehensive documentation of computer configurations, processes, and procedures. Mentor and train junior computer engineers and support staff. Preferred Qualifications Proven experience in managing computer engineering teams or similar IT support function. Experience with SCCM, JAMF, and Microsoft Intune. Strong technical background in Windows & MAC endpoints, enterprise systems management, and IT security. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Strong written and verbal communication skills, with the ability to interact effectively with all levels of the organization. Strong leadership and team management skills. Excellent communication and interpersonal skills. In-depth knowledge of IT support processes, tools, and best practices. Experience with IT service management (ITSM) frameworks, such as ITIL. Ability to analyse and interpret performance metrics and data. Strong problem-solving and decision-making abilities. Ability to work under pressure and manage multiple priorities. Basic Qualifications Bachelor s degree in information technology, or a related field. 12-15 years related experience managing an enterprise technology support function.