Program Manager (Immediate joiner)

Program Manager – Job Title

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Role Overview

The Program Manager is responsible for planning, coordinating, and executing end-to-end programs across operations, marketing, design, technology, and outlet-level requirements. This role acts as the central command center — ensuring that every project moves from requirement to execution with clarity, speed, and zero ambiguity. The Program Manager manages cross-functional teams, aligns stakeholders, monitors progress, and ensures the successful delivery of high-impact outcomes across all brands.

Core Responsibilities

1. Program Planning & Execution

• Break down high-level business goals into structured, actionable programs.
• Create program timelines, milestones, deliverables, and accountability charts.
• Implement standardized processes across all teams to maintain consistency.
• Track progress across multiple programs and ensure timely delivery.

2. Cross-Functional Coordination

• Act as the single point of contact between founders, marketing, design, operations, and tech teams.
• Translate business requirements into clear briefs for execution teams.
• Ensure inter-departmental alignment to avoid communication gaps.
• Conduct daily/weekly check-ins, reviewing blockers and priorities.

3. Requirement Gathering & Prioritization

• Interact directly with founders and on-ground stakeholders to gather requirements.
• Assess urgency, business impact, and dependencies to prioritize tasks.
• Convert unstructured asks into structured SOP-ready requirements.
• Maintain a centralized requirement log with timelines and owners.

4. Governance & Quality Control

• Implement SOPs to standardize delivery across outlets and teams.
• Perform quality checks before anything goes out to stakeholders.
• Establish approval workflows, review cycles, and feedback mechanisms.
• Ensure consistency, clarity, and brand alignment across all deliverables.

5. Communication & Reporting

• Provide clear and timely updates to leadership and stakeholders.
• Prepare weekly reports, dashboards, and program performance summaries.
• Present risk assessments, mitigation plans, and progress insights.
• Maintain solid documentation for all programs and processes.

6. Problem Solving & Issue Resolution

• Identify risks, bottlenecks, and capacity gaps early.
• Facilitate quick decision-making to keep programs on track.
• Resolve escalations from design, marketing, and operations teams proactively.
• Ensure uninterrupted progress across all workstreams.

7. Performance Monitoring & Optimization

• Track KPIs for all programs and team functions.
• Improve workflow efficiency, turnaround time, and output quality.
• Identify and fix repeated inefficiencies, communication gaps, and process breakdowns.
• Evaluate program impact on brand growth and operational success.

Skills Required

• Strong analytical and structured problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple critical programs simultaneously.
• Deep understanding of workflows across design, marketing, tech, and operations.
• Strong documentation, planning, and governance skillset.
• High ownership with proactive thinking and accountability.

Tools & Systems

• Project Management (Asana / ClickUp / Monday)
• Documentation & Tracking (Google Sheets, Notion, Docs)
• Communication (Slack / WhatsApp / Email)
• Reporting dashboards (Google Data Studio, internal trackers)

Key KPIs

• Turnaround Time (TAT) on all deliverables
• On-time program completion percentage
• Stakeholder satisfaction
• Reduction in rework and escalations
• SOP & process compliance
• Clarity and efficiency of communication