Program Manager | CRM

Role Overview: As a Program Manager | CRM at Cedar Management Consulting in Mumbai, you will be responsible for leading and driving large-scale CRM transformation programs for banking clients. You will play a crucial role in ensuring alignment with business goals, managing stakeholder expectations, driving solution design, and contributing to the CRM practice development. Key Responsibilities: - Lead end-to-end CRM program delivery for banking clients, focusing on alignment with business goals and timelines. - Manage stakeholder expectations, project governance, and cross-functional teams across different geographies. - Drive CRM solution design, rollout strategy, and change management initiatives. - Collaborate with internal and external teams to ensure seamless integration with banking systems. - Monitor project KPIs, budgets, and risk mitigation plans. - Provide thought leadership and contribute to the development of the CRM practice. Qualifications Required: - 10+ years of experience in IT program management with a strong focus on CRM solutions. - Proven track record of MS Dynamics CRM or Oracle CX rollouts in the banking domain. - Strong understanding of banking processes, customer lifecycle management, and regulatory compliance. - Excellent stakeholder management, communication, and leadership skills. - PMP / Prince2 / Agile certifications are a plus. Additional Details: Cedar Management Consulting International is a global boutique management and technology consulting firm with a strong focus on the financial services sector. They have been assisting clients since 1985 in areas of strategy, process, strategic human capital, and business technology. Cedar's partnership with IBS Intelligence enhances their technology consulting practice by providing in-depth research offerings in the financial technology market. Additionally, Cedar Ventures and CedarIBSI FinTech Lab are initiatives aimed at fostering innovation in the Consumer and FinTech space.,