Program Coordinator/Manager - AI courses

Associate Program Manager – AI Courses

Program Coordination & Delivery

• Support the execution and delivery of all AI courses, ensuring smooth day-to-day operations.
• Coordinate the student lifecycle—onboarding, training, mentoring, and graduation—to enhance the learning experience.
• Monitor CSAT and NPS scores for AI programs and support initiatives to improve student satisfaction and engagement.
• Ensure program timelines, trainer deliverables, and academic schedules are met consistently.

Team Collaboration & Stakeholder Management

• Collaborate with internal teams and provide support to program operations.
• Coordinate trainer schedules and facilitate effective communication between internal and external AI faculty.
• Assist in maintaining cost-efficiency and faculty utilization in alignment with academic goals.

AI Curriculum & Trainer Support

• Work with AI experts and trainers to support curriculum updates and session material preparation.
• Assist in organizing guest lectures, masterclasses, and capstone projects with industry professionals.
• Stay updated on emerging AI technologies (e.g., Generative AI, ML tools, LLMs) to contribute to program relevance.

Data Monitoring & Reporting

• Track and analyze student engagement, attendance, completion rates, and learning progress across AI programs.
• Prepare weekly and monthly reports highlighting key academic metrics and operational trends.
• Support data-driven decision-making by identifying areas for improvement and escalating issues as needed.

Process Improvement & Operational Support

• Follow established KPIs, deliverables, and workflows to ensure consistency in program operations.
• Support the implementation of automation tools and streamlined processes for trainer management, reporting, and query resolution.
• Use ticketing systems and CRM platforms to track and resolve student queries promptly.

Quality Assurance & Documentation

• Ensure accurate maintenance of student data, certification workflows, and documentation across AI courses.
• Support compliance with institutional and NSDC standards through proper documentation and process adherence.
• Assist in periodic reviews and audits to maintain quality benchmarks.

Event & Community Engagement

• Assist in planning and executing academic events such as student orientations, AI hackathons, and convocations.
• Support community-building initiatives including mentorship sessions, alumni interactions, and networking events.

Must-Have

• 2–4 years of experience in program coordination, academic operations, learning delivery, or related roles, preferably in tech or education sectors.
• Strong interest in or basic understanding of Artificial Intelligence and emerging tech trends.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in Google Workspace, CRM tools, LMS platforms, and basic data reporting.
• Ability to multitask, prioritize, and work collaboratively in a fast-paced environment.

Should Have

• Exposure to process improvement or operational tools.
• Familiarity with AI tools, EdTech platforms, or learning technologies.
• Experience working with online or hybrid education models.

Nice to Have

• Certifications or coursework in Artificial Intelligence, Project Management, or EdTech.
• Prior exposure to NSDC-linked or government-recognized programs.
• Passion for innovation in education and emerging technology trends.