Job Description

Position: Production Support Engineer (L2) Experience: Min 4-7 years of relevant experience Education: BE/B Tech/M Tech/MCA Role & responsibilities • Responsible for global service delivery & DR management, application production support processes and incident management. (Mandatory) • Own the overall production support for all tracks. • Capture and action the root causes for critical and fatal incidences • Crisp reporting of the metrics on weekly and monthly basis • Coordinate with all tracks for smooth functioning of applications • Reduce repetitive activities efforts by fixing issues or by automating with the help of development team • Ensure clear and prompt communication to the stakeholders and leadership with production uptime metrics • Create issues handling process, standardize and enforce with all tracks, keep it up-to-date • Create and implement a plan to scale the support team based on the business expansion plan Preferred candidate profile • Good Communication Skills in English - verbal and written (mandatory) • Experienced in ITSM and issue tracking processes and tools like Manage Engine SDP • Good hands on experience of using JIRA tool and Excel is mandatory • Knowledge of Ecommerce domain (Preferred) • Knowledge of BCP (Business continuity planning) and DR (Disaster Recovery) process (Preferred) • Sound understanding of application production support processes and incident management. (Mandatory) Perks and benefits • 5 days working • Able to work in product based environment • Ample opportunities to learn