Product Support Specialist

Job Description

- Provide timely and accurate responses to client inquiries via chat, email and calls . - Document and track all customer interactions and resolutions in a Cx Management Tool. - Collaborate with other departments to resolve complex issues that require cross-functional expertise. - Continuously learn and stay up-to-date on product knowledge and industry trends. - Provide training and support to clients on product features and functionalities as needed - Examine support tickets and look for common questions that documentation could help answer - Identify bugs and feature requests, and escalate them to our product and development teams What you will need: - 1-3 years of experience in a customer support role in the B2B SaaS industry . [ Mandatory] - Excellent communication and interpersonal skills. - Strong problem-solving skills with the ability to think critically and creatively to find solutions - Knowledge of customer relationship management software and basic technical troubleshooting skills - Ability to multitask and prioritise tasks effectively - Positive attitude and willingness to work in a team environment. - Availability to work flexible hours, (EST, PST and APAC) including weekends and holidays if required