Product Support Specialist

Job Description

Job Description: We are seeking a highly motivated and experienced Product Support Specialist to join our digital products Support team. The ideal candidate will be responsible for providing technical support, troubleshooting issues, conducting software testing, and ensuring a smooth user experience across our digital products. You, who has Dare to think new mindset and work as go-getter in team, are suitable to work in our learning and growth environment with several opportunities. Key Responsibilities: Provide level 2 support for digital products, troubleshooting issues reported by users. Work closely with developers and product managers to resolve technical problems. Maintain a detailed record of incidents, resolutions, and workarounds in the ticketing system. Showcasing the product to customers, explain use cases and functionality. Diagnose, troubleshoot, and resolve technical issues related to digital products. Document common issues and create knowledge base articles for users and internal teams. Provide product training and support documentation to end-users. Required Skills and Qualifications: Bachelors degree in computer science, Electrical Engineering, or a related field. Proven experience as a Product Support Specialist, similar role, preferably in the mining or similar industry. Excellent communication, collaboration, and leadership skills. Knowledge of the mining industry and its unique challenges and opportunities. Nice to have: Mining industry knowledge and experience. Product testing experience. Foreign languages skills like Spanish etc. Experience with IoT, automation, and digitalization solutions in the mining industry. Familiarity with Epiroc's products and services. What We Offer: Competitive salary and benefits package. Opportunity to work on innovative projects with a talented team. Professional development and growth opportunities. Flexible working and a supportive work environment.