Product Support Specialist

Job Description

Company : CraftAny IT Solutions LLP Position : Product Support Specialist Domains Expertise: Healthcare Revenue cycle management (RCM), Payer and Provider workflow, Account receivable (AR) management, ICD 10, CPT, HCPCS, NDC, HL7, FHIR, EHR, EMR, Medicare and Medicaid Job Responsibilities: Responsible for handling Level 1 and Level 2 analysis, troubleshooting and resolution related to PMS / Billing application. Able to read EDI X12 files 837P/I, 835, 277CA, 999, 270/271 and coordinate with clearing house and Payers (Insurance Companies) Knowledge on Provider enrollments with Payers. Responsible for handling product queries. Handling all the communication related to the assigned customer accounts. Ensuring SLAs to better level than customer contract. Diagnosing the issue with the piece of software and creating a response to the problem Acting as the escalation point for unresolved problems Collaborating with the product development team Contributing to the improvement of support processes and documentation To execute tasks allocated by the reporting manager in a timely manner Mentoring junior team members Functional walkthrough to development team User story writing, backlog refinement and management, attend all agile scrum events Required Skills: 6+ years as a product support specialist in a software development environment Strong verbal and written communication skills Multitask and handle various tasks based on priority Interpersonal, consultative skills and Facilitation skills Analytical thinking and problem solving Being detail-oriented and capable of delivering a high level of accuracy Healthcare software experience with healthcare claims data and/or electronic health records Working knowledge of JIRA, Azure Boards Knowledge of business structure Experience 8 to 12 Years Education B.E. / B.Tech. / MCA / MSc Office hours 5:30 PM to 2:30 AM (5-day week)