Job Description

As a Product Support Engineer specializing in MySQL and PHP , you will provide technical support and troubleshooting for our software products. You will ensure client satisfaction by diagnosing and resolving issues, and collaborating with cross-functional teams to enhance product quality. Key Responsibilities: Technical Support: Address and resolve client inquiries and technical issues via phone, email, or chat. Diagnose and troubleshoot MySQL and PHP-related problems. Provide clear instructions to clients for problem resolution. Issue Escalation and Resolution: Escalate complex issues to senior engineers or development teams. Follow up with clients to ensure issue resolution and document solutions. Product Knowledge: Maintain in-depth knowledge of our products, particularly those using PHP and MySQL. Stay updated on MySQL and PHP developments and best practices Technical Skills: Proficiency in PHP and MySQL, including database design and query optimization. Experience with debugging tools and techniques. Familiarity with version control systems (e.g., Git). MS Excel