Product Strategist/Business Experience Designer

Business Experience Designer

Want to excel at the intersection of product management and consulting? We have just the right role for you.

The Opportunity

Deloitte Studios create digital experiences rooted in research and design. The Business Experience Designer (BXD) is a product management role that drives these experiences built utilizing best-in-breed web and mobile applications to deliver outcomes in context of the clients business model and industry. The BXDs work at the intersection of design, engineering, and business to deliver experience-first digital solutions.

Why should you apply?

Overall, you believe you are an innovative person, you enjoy solving complex problems, and love to be the jack of all. And you know that it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds, and perspectives. If you have an interesting or unusual mix of skills yourself, even better. Were expanding fast, so were looking for natural initiative-takers who bring out the best in themselves & others, be brilliant listeners and help us grow our business without compromising standards, integrity or culture.

The Team

The Customer & Marketing Offering Portfolio integrates our most differentiated, globally recognized customer and marketing businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. From our core strengths in creative design, to strategy, platforms and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients.

We are all consumers and personal marketers. This reality is what makes the Customer & Marketing Offering Portfolio so exciting. What we deliver in the market each and every day directly impacts who we are as customers. We are able to deliver on outcomes for the very products and services that we have the privilege of engaging with ourselves.

Our Commercial Excellence & Experience team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets

Professionals will serve our clients through the following types of work:

• Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities
• Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video
• Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models
• Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption
• DigitalMix | an integrated set of platforms to enable business re-platforming

What do we absolutely need?

• Curious and hyper-aware of what’s happening with internet trends, best-in-class products, and all things design.
• Strong work ethic & obsessive eye for detail.
• Strong dislike for ambiguity.
• Excellent Verbal and Written communication skills.
• Understand the design, engineering and business processes and be the owner for translating needs between teams— creative, visual design, engineering, and quality assurance.
• Ability to drive consensus among various stakeholders and articulate trade-offs used in making product related choices & decisions.
• Proactive and driven, should be able to manage multiple tasks and the chaos, own deliverables end to end, prioritize workload efficiently.
• Contribute, share ideas, be passionate, and inspire your colleagues!
• Hands on experience in an agile project right from discovery to delivery stage.
• Co-own and run all agile ceremonies, and creating artefacts (like user stories, acceptance criterions, release plans)
• Transform requirements into user stories, that have a clear business value and acceptance criterions
• Own the product backlog grooming, planning and vision refinement sessions with business /technology teams
• 3+ years of experience in business consulting or product management
• Not looking for Business analyst or product owners- these roles focus on solving business problems only.
• The focus is on Product Management or product strategy which involves understanding the market and ensuring right problem is being solved.
• Ideal Candidate Profile :
• Should be able to strategize effectively to address the right problem.
• Who can take the product ownership, including driving the solutions to completion.
• Should have a big-picture mindset with focus on product strategy and management.
• Not looking for Business analyst or product owners- these roles focus on solving business problems only.
• The focus is on Product Management or product strategy which involves understanding the market and ensuring right problem is being solved.
• Ideal Candidate Profile :
• Should be able to strategize effectively to address the right problem.
• Who can take the product ownership, including driving the solutions to completion.
• Should have a big-picture mindset with focus on product strategy and management.

Preferred:

•  Expertise in qualitative and quantitative research methods, both primary and secondary, to gain deep insight into end-user needs.
•  Experience in Market Research and ability to create Go-to-market strategies
•  Experience in conducting end user/customer interviews
•  Competence in business negotiation
•  Strong tech background, ability to work with the engineering teams and consult on Next Gen technologies like ML / AI