Product Specialist_Training & System Support

Job Description

...... Role Overview: We are seeking a dynamic and detail-oriented Product Specialist (Training & System Support) to drive internal product knowledge, knowledge management, recap sessions, facilitate new product trainings, and ensure smooth operational and technical product support globally. This role blends training , documentation , and product operations requiring strong coordination, communication, and documentation skills. Key Responsibilities: Training & Knowledge Transfer: Conduct in-person and virtual product training sessions for internal employees across global offices; Prepare and deliver onboarding/induction training for new joiners and provide feedback to reporting managers; Maintain a training calendar and ensure timely communication of scheduled sessions; Conduct recap/refresher training sessions to ensure updated product understanding; Coordinate and execute training for new product launches and enhancements; Prepare, update, training modules, presentations, and learning material; Develop and manage training acknowledgment forms, quizzes, and test series for knowledge evaluation. Documentation & Process Management: Document new features, enhancements, and processes clearly and distribute them internally; Maintain a central repository of all training and product documentation; Create how-to guides, SOPs, FAQs, and other learning collateral for teams; Assist in keeping product knowledge resources. Product Support & Escalation Handling Support teams with daily system support and process clarifications; Address and manage escalations related to system queries or new features; Required Skills & Qualifications: - Bachelors degree in Business Administration, Hospitality, Travel Management, or a related field; - 25 years of experience in product training, product support, or operational roles; - Excellent presentation and communication skills; - Strong command over Excel, PowerPoint, and documentation tools; - Ability to simplify complex systems and processes for clear team understanding; - A team player with excellent coordination, follow-up, and execution capabilities. Desirable Skills: Exposure to travel tech platforms or B2B travel booking engines is a plus; Experience with training tools, LMS systems, or knowledge bases;