Product Owner

Job Description

About Us Zelis is modernizing the healthcare financial experience in the United States (U.S.) by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers in the U.S. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts—driving real, measurable results for clients. Why We Do What We Do In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system. Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. Position Overview The Product Manager is a management role responsible for working across the product management, operations, and technology teams in the CCS Division. You will be responsible for driving the product roadmap, and ensuring other departments have a clear understanding of Product’s priorities and roadmap. You will work with Product leadership to help manage and run product planning processes and ensure that strategic goals and priorities are aligned across the organization. To be effective in their unique role, the Product Manager must work well with a variety of groups and deliver outcomes that serve the business To achieve this, you will gather requirements through market in research, client feedback and internal collaboration to drive the product roadmap and priorities. All of this is in the service of providing scalable reliability for the product portfolio and tied to our growth goals as a division. Job Description Key responsibilities: Manage the Member Services product Road map, including Patient Advocacy, Resolution Advocacy (Balance Bill) and Medical Management with overlap to the CompassConnect solution. Translating the business needs into User Stories which the Agile team can understand and work from. Applying the concepts of Minimum Viable Product (MVP), to shape “what to work on next.” Being able to take the initiative and make decisions, to keep the team moving forward. Preparation and Participation in PI Planning. As a member of the extended Product Management team, the Product Owner is heavily involved in program backlog refinement and prep for Program Increment (PI) planning and plays a significant role in the planning event itself Sprint Execution Maintaining the team backlog – With input from System Architect/Engineering and other stakeholders, the Product Owner has the primary responsibility for building, editing, and maintaining the team backlog. Sprint Planning – The Product Owner reviews and reprioritizes the backlog as part of the prep work for Sprint Planning, and communicates story detail and priorities and ensures the team aligns and agrees on a final Sprint plan Just-in-time story elaboration – Most backlog items are elaborated into user stories and acceptance criteria for implementation. The Product Owner should be able to write user stories or help guide others with this task. Accepting stories – The Product Owner works with the team to agree on accepted story completion. This includes validating that the story meets acceptance criteria, its Definition of Done (DoD), etc. Understand enabler work – While Product Owners are not expected to drive technological decisions, they should be able to understand and document the scope of the upcoming enabler work in collaboration with System and Solution Architect/Engineering Participate in team demo and retrospective – Product Owner collaborates with their team and any other stakeholders in the team demo and Sprint Retrospective Manage Product Roadmap to ensure that the team consistently meets or exceeds roadmap milestone goals and metrics This includes collecting, synthesizing and maintain a repository for market in feedback and roadmap management Contribute to market-in primary and secondary product research This includes collecting, synthesizing and maintain a repository for market in feedback and roadmap management Prepare and communicate product/program level status reporting and metrics to key constituents, stakeholders, and executive team; produce product related reports and/or dashboards Possess the ability take complex concepts and/or designs and distill them down to an easily digestible presentation for appropriate audience Work with Product Leadership to ensure process, procedures, and tools for the execution of the Product roadmap are effective and efficient Support launch and delivery activities of new products and releases Serve as a subject matter expert for product and provide support where needed including sales, client facing teams and clients Continuous improvement and refinement on tests based on pre-production validation, post-production results and feedback from other groups (Configuration Department, Research Department and Operations teams) as needed Participate in Incident Management, Problem Management, and Continual Service Improvement activities as needed Keep abreast of issues to identify enhancements and process improvement opportunities Actively contribute innovative ideas and support ad hoc projects, including time-sensitive requests Accurately scopes out projects, sets objectives, and goals, develops schedules, measures performance against goals, and evaluates results Ensure adherence to quality assurance guidelines Maintains awareness of and ensure adherence to ZELIS standards regarding privacy. TEchnical Skills Proficient/Advanced Microsoft PowerPoint skillset Proficiency other Microsoft Office products - Outlook, Word, Excel Experience with the Altassian suite of products (Jira, Confluence, etc.) and/or Product Board is a plus Professional Experience 5-10 years of product management or product delivery experience A hands-on leader who thrives in an entrepreneurial, collaborative, and growth-oriented environment Agile software development methodology experience Background and / or understanding of the healthcare industry Creative problem-solving skills, leveraging insights and input from other parts of an organization Demonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization, and organizational skills Strong excel skills required Financial modeling and strong analytic skills Ability to travel as required meeting team and department goals Demonstrated leadership ability with cross-functional teams, knows how to get things done both through formal channels and the informal network Ability to think and act strategically, and as well as execute tactically with bias toward action Consistently demonstrate ability to act and react swiftly to continuous challenges and changes Excellent analytical skills with data and analytics related solutions Excellent communication skills Strong organization and project / process management skills Strong initiative, self-directed and self-motivation Good negotiation, problem solving, planning and decision-making skills Ability to manage projects simultaneously and achieve goals Excellent follow through, attention to detail, and time management skills Show more Show less