Job Description

Key Responsibilities: Act as the primary liaison between the customer and the development team. Understand customer needs, gather requirements, and ensure the product meets their expectations. Conduct regular meetings with customers to gather feedback and provide updates. Collaborate with stakeholders to define and refine the product vision and roadmap. Ensure alignment of the product vision with business goals and customer needs. Communicate the vision and roadmap to the development team and ensure their understanding and buy-in. Create, maintain, and prioritize the product backlog. Ensure the backlog is transparent, visible, and understood by the team. Prioritize features, user stories, and tasks based on business value, customer needs, and technical feasibility. Provide guidance and support to the development team to ensure timely and high-quality delivery. Facilitate agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Remove impediments and ensure the team has the resources needed to succeed. Gather and analyze feedback from customers, stakeholders, and team members. Apply feedback to improve the product and processes continuously. Monitor product performance and quality metrics to identify areas for improvement. Research and recommend custom designs to resolve client/business issues and interpret business requirements into application configuration tasks. Drive process and productivity improvements into existing operations based on analysis of existing processes versus system capabilities and anticipated gains. Define return on investment and gain alignment with ops/engineering on associated ROI and resourcing. Ensure all customer and business process enhancement requests are aligned with the scope of the core system. Experience with Agile methodologies, JIRA, and Confluence, and translating, analyzing, and simplifying requirements to add epics & stories and align with standard best practices. Develop and maintain product/process roadmaps. Balance multiple stakeholder needs and regulatory requirements, ensuring critical features are delivered on time. Work closely with technical teams and business stakeholders to implement scalable solutions. Serve as the primary point of contact for all features, clarifying priorities and resolving cross-functional dependencies. Collect stakeholder feedback, analyze performance metrics, and stay informed on industry best practices to drive iterative enhancements. Provide clear, consistent updates to leadership, development teams, and business stakeholders on product progress, challenges, and upcoming milestones. Negotiate trade-offs and adapt priorities based on resource constraints and time-sensitive business needs. Qualifications: Strong knowledge of API Management, low code platforms, test automation, and various testing frameworks. Experience in performance testing, functional testing, API testing, microservices testing, and UI testing. Experience with DevOps tools Familiarity with the Scaled Agile Framework (SAFe) and agile methodologies. Product Owner certification (e.g., CSPO, SAFe PO/PM) is a plus. Excellent communication and interpersonal skills. Ability to connect with customers and understand their needs. Strong collaboration skills to work effectively with cross-functional teams. Skilled at defining product vision, creating user stories, and prioritizing backlogs. Capable of balancing a long-term strategic vision with the need for practical, incremental delivery. Excellent written and verbal communication skills; able to facilitate discussions between technical teams and business units. Proven track record of contributing to product vision and roadmap. Strong leadership skills to guide and motivate the team. Excellent problem-solving skills and ability to make data-driven decisions. Minimum 15 years of total experience, with at least 8 years of relevant experience.