Product Owner - Hotels experience

📌 Job Description — Product Owner (Hotels)

 Position: Product Owner – Hotels

 Type: Full-Time

 Division: Product

Industry: Online Travel Agency (OTA)

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🎯 Role Summary

The Product Owner – Hotels is responsible for defining and driving the end-to-end product strategy for the hotel vertical. The role combines product vision, customer experience design, supplier performance optimization, and technical delivery management to build a high-performing, scalable hotel booking ecosystem.

This position works closely with engineering, supply, operations, analytics, and UX teams to deliver a seamless Search → Compare → Book → Post-Stay experience for both B2C and B2B channels.

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🔑 Key Responsibilities

1. Product Vision & Strategy

• Develop and own the product vision for the hotels vertical, aligned with company goals.

• Conduct competitive analysis and market research to identify gaps and product opportunities.

• Define value propositions that strengthen the platform’s hotel offering across regions.

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2. Product Roadmap Ownership

• Build and maintain the Hotels Roadmap covering Search, Content, Booking, Payments, and Post-Stay workflows.

• Prioritize initiatives based on business impact, customer value, and technical feasibility.

• Work cross-functionally to ensure roadmap alignment with engineering, supply, finance, and marketing.

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3. Backlog Management & Agile Delivery

• Create high-quality User Stories, epics, and clear acceptance criteria.

• Lead backlog grooming, sprint planning, and sprint review ceremonies.

• Monitor delivery progress and remove blockers to ensure timely execution.

• Continuously refine priorities based on performance insights and stakeholder feedback.

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4. User Experience & Customer Journey

• Enhance the end-to-end hotel booking journey across web and app.

• Improve filtering, ranking, room selection, comparison, and checkout flows.

• Drive A/B testing, funnel analysis, and behavior tracking (heatmaps, CTR patterns).

• Promote a user-centric culture through evidence-based decision making.

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5. Supplier Integrations & Performance Optimization

• Manage and improve integrations with suppliers such as Juniper, Travolutionary, Expedia, and others.

• Optimize:

o Response time & timeout recovery

o Availability ratios

o Error rates & resiliency

o Feed consistency across POS

• Lead initiatives including Pay@Property, Dynamic VCC, Image Standardization, and Room Content enhancements.

• Collaborate with suppliers to troubleshoot recurring issues and improve SLA adherence.

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6. Pricing, Content & Mapping Quality

• Ensure accuracy of hotel content (images, room descriptions, amenities).

• Identify and resolve pricing anomalies and parity issues.

• Improve mapping quality across multiple supplier feeds to minimize duplicates and mismatches.

• Enhance ranking and sorting algorithms for better relevance and conversion.

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7. Data Analysis & KPI-Driven Decisions

• Own and track key funnel metrics from Search → Select → Book.

• Analyze partner and system dashboards to detect performance anomalies.

• Translate insights into actionable product improvements backed by data.

• Craft monthly performance reports for senior leadership.

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8. Post-Booking and Operational Efficiency

• Improve post-booking journeys including modifications, cancellations, and refunds.

• Reduce error-prone scenarios caused by content mismatches or supplier behavior.

• Collaborate with support and operations teams to address recurring customer issues.

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🧩 Skills & Experience Requirements

• 5–7 years of experience in OTA, hospitality tech, or related e-commerce product roles.

• Deep understanding of supplier integrations, mapping logic, pricing models, and content architecture.

• Hands-on experience with XML/REST APIs, caching strategies, CDNs, and performance optimization.

• Strong background in Agile/Scrum methodologies and backlog management.

• Proficiency in data analytics (Looker, Tableau, Excel).

• Excellent communication and stakeholder management skills.

• Ability to work cross-functionally with engineering, supply, finance, UX, and operations teams.