Product Owner Custom Lifecyle Manager.

As a dynamic and strategic Customer Lifecycle Management (CLM) Specialist/Manager, you will play a crucial role in optimizing the customer journey, enhancing customer retention, and driving customer satisfaction and loyalty. Your responsibilities will include mapping the end-to-end customer journey, analyzing customer data and feedback, developing and implementing strategies to optimize each stage of the customer lifecycle, and collaborating with various departments to deliver a seamless customer experience. You will be tasked with designing and executing customer engagement programs, monitoring customer retention metrics, collecting and analyzing customer feedback, and working with product development teams to implement changes that enhance the overall customer experience. Additionally, you will be responsible for developing and maintaining dashboards and reports to track key customer lifecycle metrics, presenting findings and recommendations to senior management, and continuously refining lifecycle strategies based on performance data and evolving customer needs. To excel in this role, you should possess a Bachelor's degree or higher in Marketing, Business Administration, or a related field, along with proven experience in customer lifecycle management, customer success, or a related role. Strong analytical skills, excellent communication and interpersonal skills, experience with CRM systems and customer lifecycle management tools, and proficiency in data analysis and visualization tools are also essential. Additionally, you should have a background in Media & Gaming Products, strong project management skills, and the ability to work collaboratively across departments and with external partners. Knowledge of customer experience best practices and methodologies will be an added advantage. If you are looking to make a meaningful impact in optimizing customer experiences and driving customer satisfaction and loyalty, this role as a Customer Lifecycle Management Specialist/Manager is the perfect opportunity for you.,