Product Manager

Job Description

Define and drive the product roadmap for the Screen Recording product and related solutions for Agents and Supervisors with a focus on agent performance, coaching, compliance, and business outcomes Contribute to product strategy, lead requirements gathering, design, and agile development with cross-functional engineering teams Collaborate with UX researchers on usability studies to enhance user satisfaction Analyze quantitative data and qualitative feedback to inform product decisions and roadmap priorities Translate product vision into detailed requirements and user stories. Prioritize features and enhancements based on business value and feasibility. Author roadmaps, epics, user stories, use cases, functional and non-functional requirements, and acceptance criteria to define and communicate new services and features clearly Define the success metrics, track usage, and drive adoption of the shipped features Partner with marketing, sales, and customer success teams on positioning, enablement, and driving adoption Who you are: Bachelors degree in Business, Computer Science, or a related field (MBA preferred). 2-3 years of experience in product management, preferably in B2B SaaS Prior experience in building and launching desktop applications (for multiple OS) is a plus Proven experience managing all aspects of a successful product throughout its lifecycle. Solid technical background with understanding and/or hands-on experience in software development and web technologies. Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management. Strong problem-solving skills and willingness to roll up one s sleeves to get the job done. Ability to collaborate with cross-functional teams to define, design, and ship new features. Excellent written and verbal communication skills. Exceptional organizational and analytical skills. Experience with agile development methodologies is a plus.