Product Manager - II

About Tekion

Product Manager 2

Key Responsibilities:

• Product Ownership:

  Drive the roadmap, prioritization, and execution for SKU/entitlement and feature flag management systems.

• Implementation and Ops Engagement:

  Partner with Implementation, Engineering Operations, and Customer Success to solve real-world configuration, rollout, and entitlement challenges.

• Workflow Analysis:

  Map existing ("As Is") SKU management workflows, document processes, and identify operational gaps and improvement opportunities.

• Customer Decommissioning:

  Define and own workflows and requirements for safe, compliant, and efficient customer decommissioning, including data and access removal

• Requirements Gathering:

  Translate stakeholder needs into crisp product requirements, user stories, wireframes, and acceptance criteria.

• Process Optimization:

  Identify and spearhead initiatives to automate and streamline SKU management, feature toggling, permissioning, and customer provisioning workflows.

• Cross-Team Collaboration:

  Work closely with engineering, QA, IT, and platform teams to deliver reliable, scalable features.

• Risk & Compliance:

  Ensure operational controls and auditability in SKU/feature flag handling, supporting compliance and security requirements.

• Performance & Metrics:

  Define and track KPIs (e.g., rollout speed, configuration accuracy, error rates) to drive continuous improvement.

• Documentation & Enablement:

  Develop clear documentation, release notes, and training materials for internal teams.

Qualifications:

• Experience:

  3-5 years in SaaS/B2B product management or adjacent technical roles.

• Technical Fluency:

  Experience working on platform/infrastructure products, with understanding of APIs, microservices, and cloud ops.

• Process Orientation:

  Demonstrated success improving processes for implementation, provisioning, or engineering ops.

• Collaboration:

  Strong communication skills with technical and non-technical stakeholders.

• Problem Solver:

  Analytical, data-driven, and adept at breaking down ambiguous problems.

• Tools:

  Familiarity with product management tools (e.g., Jira, Confluence), feature flag solutions (e.g., LaunchDarkly, Split.io), and entitlement/SKU management concepts.

Nice-to-Have:

• Experience in SaaS entitlement/SKU/flex licensing models.
• Previous exposure to enterprise implementation and onboarding.
• Understanding of security, compliance, and audit controls in SaaS environments.
• Familiarity with PLG concepts and experimentation frameworks