Product Implementation SME

Senior Product Implementation SME (Subject Matter Expert)

Key Responsibilities:

• AI & Automation Support:

  Assist in implementing AI-driven tools and intelligent automation features across product deployments; contribute to use case testing and improvement.

• Technical Implementation:

  Lead or assist in the deployment of Sutherland-developed tools and solutions across client environments.

• Windows Expertise:

  Troubleshoot and configure environments primarily based on

  Windows 10/11

  , including policy configurations, updates, and endpoint settings.

• Issue Resolution:

  Investigate and resolve production-level bugs, security concerns, and performance issues; develop scripts for automating tasks.

• Client Collaboration:

  Maintain strong client relationships, understand business needs, and deliver high-quality implementation outcomes.

• Networking & Security:

  Support network configurations, firewall rules, proxy setups, and endpoint security checks during implementations.

• PC Hardware Support:

  Provide expertise in diagnosing hardware issues (e.g., memory, CPU, disk), and advise on hardware-software compatibility

• Education:

  Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent practical experience)

• Experience:

  • 2 3 years in IT implementation, tech support, or product rollout roles
  • Strong hands-on experience with

    Windows 11

    , system administration, and desktop troubleshooting
  • Familiarity with

    AI technologies

    , automation tools, or data-driven platforms
  • Basic scripting knowledge (PowerShell, Python, Batch, etc.)
  • Exposure to

    networking protocols

    , firewalls, VPNs, and IP configuration
  • Understanding of

    hardware diagnostics

    , BIOS/UEFI settings, and driver-level troubleshooting

Certifications (Preferred):

• Microsoft Certified: Windows Client or MCP/MCSA
• CompTIA Network+ or Security+
• Cisco Certified Network Associate (CCNA)
• Certified Ethical Hacker (CEH) or equivalent cybersecurity credential

Core Competencies:

• Proficiency in

  Windows OS

  ,

  networking fundamentals

  , and

  PC hardware components

• Basic understanding of

  AI-driven applications

  and tech trends
• Effective communicator; capable of translating complex technical concepts to non-technical stakeholders
• Strong analytical and problem-solving skills
• Self-motivated team player with a proactive approach to learning and execution

Additional Information

All personal information will be treated as confidential in accordance with EEO guidelines. Sutherland is committed to fostering a diverse and inclusive workplace.