IP Technical Expert Center Specialist Nokia

7.0 - 15.0 years

0 Lacs

karnataka

On-site

As an IP Technical Expert Center Specialist, you will be responsible for troubleshooting complex IP network issues, diagnosing hardware/software challenges, and providing solutions for customer problems. You will collaborate with cross-functional teams to lead deployments, drive root cause analysis, and contribute to product enhancements. Your role will also involve mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices. **Key Responsibilities:** - Debug complex product installations and problems by applying established procedures and creative alternatives. - Write technical application notes and field notices. - Assist and advise Tier 1/2/3 network architecture and implementation teams. - Provide technical and sales support for Test and Evaluations, New Product Introductions (NPI). - Coordinate upgrade programs for Tier 1 customers. - Provide emergency support to customers on a global basis 24/7. - Contribute technical requirement inputs based on customer deployment experiences. - Maintain technical and design knowledge for assigned products and technologies. - Support the creation and release of hardware/software documentation and customer notifications. **Qualifications Required:** - Bachelor's degree in Engineering with 7-15 years of relevant experience. - Experience or interest in working in a customer support role and environment. - Proven aptitude for methodical problem solving. - Good communication skills. - Ability to work well in a close-knit team. **Additional Company Details:** Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career at Nokia will have a positive impact on people's lives and contribute to building a more productive, sustainable, and inclusive world. The company values an inclusive way of working where employees are encouraged to bring their authentic selves to work, take risks, and contribute new ideas. Nokia offers continuous learning opportunities, well-being programs, mentoring programs, and a highly diverse and inclusive culture. It is an equal opportunity employer committed to a culture of inclusion and respect. The company has been recognized for its commitment to inclusion and equality by various organizations, including being named one of the World's Most Ethical Companies by Ethisphere and included in the Gender-Equality Index by Bloomberg.,

Posted 2 days ago

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