Product Design Lead - Revenue Cycle Management (RCM)

eMedicalPractice, based in Delray Beach, Florida, is a leading provider of healthcare technology solutions since 2008. Our customizable enterprise platforms, including Electronic Health Record (EHR), Practice Management, Telemedicine, Revenue Cycle Management, and Patient Engagement tools, are designed for ambulatory practices and medical groups. Trusted by healthcare practices nationwide, we focus on innovation to enhance operational efficiency and improve clinical outcomes. **Key Responsibilities:** - Lead Design for the Entire RCM Lifecycle - Audit existing billing, claim, and ERA workflows; identify friction points. - Simplify screens, reduce clicks, and increase transparency at every stage. - Bridge Product, Engineering, and Finance - Partner with Business Analyst to clarify requirements and compliance needs. - Work with Architect and Dev leads to ensure design feasibility. - Create a Financial Design System - Define patterns for financial tables, ledgers, and batch actions. - Establish reusable Figma components for billing forms, claim cards, EOB views, and dashboards. - Drive UX Strategy & Data-Driven Design - Partner with analytics to monitor RCM-specific KPIs. - Run usability tests with billers and admins, translate feedback into fixes. - Identify automation opportunities in repetitive tasks. - Mentor and Align Design Teams - Work closely with UI-UX Lead for module consistency. - Document best practices, flows, and component usage. - Champion accessibility and data clarity in financial screens. **Required Experience:** - 8-12 years in product or UX design, with 3+ years leading B2B or FinTech/healthcare workflows. - Expertise in Figma, FigJam, Miro, HTML/CSS concepts, and data visualization. - Excellent written communication skills for cross-team collaboration. **Preferred:** - Familiarity with EHR/RCM domain, design systems, and AI-driven UX. - Experience in introducing design governance and automation-based UX. As a systems thinker with empathy and a passion for clarity and usability, you will thrive in our fast-moving modernization projects at eMedicalPractice.,