Product Consultant Trainee

Job Description

About the position: As a Product Consultant, you will assist clients with product issues and help to maintain a high customer retention level. You will be responsible for inbound and outbound support tickets from the customer base and addressing customer technical issues and concerns. This is a full-time on-site role based out of our office in Viman Nagar, Pune, India. What youll do: Provide chat, email and on demand phone support for our flagship product offering Scale Fusion Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Work proactively to update customers by reporting progress regarding outstanding queries Endeavor to respond to all customer requests in a timely manner while improving customer experience Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments in order to troubleshoot issues further What youll bring: Strong problem solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives Excellent verbal and written communication skills Basic knowledge in multiple Platforms, Windows, MAC, iOS, Android etc.- Not Mandatory, but preferred Key traits were looking for: Passionate Hunger to learn and develop Team player Creativity Work hard play harder Confident communication skills