The Procurement Operations Administrator plays a vital role in supporting the IT Procure-to-Pay (P2P) process by ensuring accuracy, compliance, and traceability across all procurement activities. Operating from an offshore or remote support environment, the role involves high-discipline administrative tasks such as updating trackers, filing documentation, coordinating with internal stakeholders, and supporting workflows like purchase order (PO) updates, goods receipt note (GRN) filing, and payment enablement. This role is critical for maintaining efficiency and momentum in a high-volume procurement setting.

2. Must Have Skills (Mandatory)

3-5 years of experience in procurement, finance, or operational administration

Proficiency in Microsoft Excel, Outlook, SharePoint

Experience working with procurement trackers and digital filing systems

Familiarity with PR/PO/GRN processes

Strong attention to detail and adherence to process

Excellent communication and follow-up skills

Ability to work under general supervision and follow defined procedures

Experience working in offshore/shared service support models

3. Good-to-have Skills (Optional)

Experience in IT or Engineering procurement support

Knowledge of ERP systems and digital procurement platforms

Exposure to Trello or similar task boards

Certifications in Office Productivity or ERP foundations

4. Qualifications Experience

Education:

Bachelor s degree in Business Administration, Commerce, or a related field

Certifications (Preferred):

Office Productivity tools (e.g., Microsoft Office)

ERP Foundations

Technical Proficiencies:

Microsoft Excel, Outlook, SharePoint

Trello or other task management platforms

Version control and cloud-based file management systems

Core Competencies:

Detail orientation and process discipline

Timely and clear communication

Ownership of task follow-up and SLA adherence

5. SFIA Mapping

SFIA Level 3 - Apply

Applies standard procedures and practices reliably

Escalates anomalies and issues appropriately

Maintains data accuracy and traceability across operations

6. Performance Criteria

Key Performance Indicators (KPIs):

% of documentation filed within 2 business days

% of task board items updated on time

% reduction in misfiled or missing records

Lead Measures:

Daily update logs maintained

Timely email reminders sent and acknowledged

Volume of PO/GRN entries processed weekly

Lag Measures:

Improved audit readiness of procurement documentation

Fewer stakeholder escalations

Timely completion of payment enablement tasks

7. Reporting Structure

Reports to: Assistant Manager - Budgets Procurement (Onshore)

Coordinates with: Onshore procurement analysts, IT engineers, Finance team, Shared Procurement Services

8. Working Conditions

Fully remote or offshore support role

Must be available for scheduled coordination calls (UAE business hours)

Expected to handle a high volume of tasks with discipline and accuracy

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Procurement Operations Admin