Process Trainer

We are Hiring!!

Location: Malad, Mumbai.

🎯 Job Summary:

We are seeking a skilled Process Trainer with hands-on experience in banking operations and KYC compliance. The ideal candidate will be responsible for designing and delivering training programs focused on customer onboarding, KYC documentation, regulatory compliance, and operational excellence across banking teams.

🛠️ Key Responsibilities:

• Conduct process training for banking teams on KYC procedures, customer onboarding, and compliance protocols.
• Develop and update training content, SOPs, and assessments aligned with regulatory standards (e.g., RBI, FATCA, AML).
• Facilitate induction and refresher training for new hires and existing staff in banking operations.
• Collaborate with compliance and operations teams to identify training needs and address process gaps.
• Monitor trainee performance and provide coaching, feedback, and post-training support.
• Ensure training documentation and delivery meet audit and regulatory requirements.
• Stay updated on changes in KYC regulations and integrate them into training programs.
• Maintain training MIS and prepare reports on training effectiveness and outcomes.