Process Trainer

Teleperformance (TP)

2 - 7 years

2 - 3 Lacs

mumbai thane

Posted:21 hours ago| Platform:

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Skills Required

training bpo customer experience management coaching instructional design crm customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Process Trainer to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience in process training, with excellent communication and interpersonal skills.

Roles and Responsibility

Develop and implement comprehensive training programs to enhance employee performance and productivity.
Conduct needs assessments to identify skill gaps and create targeted training solutions.
Design and deliver engaging and interactive training sessions to diverse audiences.
Evaluate the effectiveness of training programs and recommend improvements.
Collaborate with subject matter experts to develop high-quality training materials.
Provide coaching and mentoring to employees to support their professional development.

Job Requirements

Proven experience as a Process Trainer or similar role, with a minimum of 2 years of experience.
Excellent communication, presentation, and interpersonal skills are essential.
Strong analytical and problem-solving skills, with attention to detail and accuracy, are required.
Ability to work effectively in a fast-paced environment and adapt to changing priorities.
Experience with adult learning principles and instructional design methodologies is preferred.
Strong knowledge of CRM/IT Enabled Services/BPO industry trends and best practices is beneficial.

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