Process Trainer

Job Description

Trainer should possess strong expertise in delivering tailored training programs, with a deep understanding of BPO processes and services. Key skills include excellent communication, coaching, and mentoring abilities to effectively train employees and enhance their performance. The trainer must be adaptable, adjusting training content to meet diverse learning styles, and capable of monitoring performance to identify and address skill gaps. Strong presentation skills, problem-solving abilities, and conflict resolution expertise are essential, along with the ability to foster team collaboration and manage training schedules efficiently. Proficiency in BPO tools such as CRM systems and performance tracking software is also crucial for success in this role.