Process Trainer

Job Title: Process Trainer

Location: Bhopal

Employment Type: Full-Time

About Us:

Magnum Group is a leading player in the BPO industry, renowned for delivering exceptional customer service and innovative solutions. Based in Bhopal, we are committed to providing outstanding support to our clients and customers. We pride ourselves on a culture of excellence, diversity, and inclusivity.

Job Overview:

We are seeking a dedicated and dynamic Process Trainer to join our team. The ideal candidate will be responsible for training new hires and existing employees on the company's processes, tools, and best practices. This role is critical to ensuring that all team members have the knowledge and skills required to deliver outstanding customer service and meet performance goals.

Key Responsibilities:

• Develop and deliver comprehensive training programs for new hires and existing employees.
• Design training modules and materials, including presentations, manuals, and e-learning courses.
• Conduct regular training sessions to enhance the skills and knowledge of team members.
• Monitor and evaluate training effectiveness and make adjustments as necessary.
• Provide one-on-one coaching and support to employees to help them meet performance standards.
• Collaborate with team leaders and managers to identify training needs and gaps.
• Maintain up-to-date knowledge of industry trends and company processes.
• Prepare and present reports on training outcomes and employee performance.
• Assist in the development and implementation of quality assurance processes.

Qualifications and Skills:

• Bachelor's degree in any discipline or equivalent experience.
• Proven experience as a Process Trainer, preferably in the BPO or customer service industry.
• Strong communication and presentation skills.
• Ability to create engaging and effective training content.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Strong organizational and time management skills.
• Ability to adapt to changing training requirements and environments.
• High level of patience and empathy.

Preferred Qualifications:

• Experience with e-learning platforms and tools.
• Knowledge of quality assurance processes in a BPO environment.
• Certification in training and development is a plus.

What We Offer:

• Competitive salary and benefits package.
• A supportive and collaborative work environment.
• Opportunities for professional growth and development.
• A diverse and inclusive workplace.

How to Apply:

If you are enthusiastic about ensuring top-quality customer interactions and have the skills and experience we seek, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience to rishabh.sen@magnumgroup.co.in.

Magnum Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.