Process Trainer-International

Teleperformance (TP)

1 - 5 years

2 - 6 Lacs

gurugram

Posted:3 hours ago| Platform:

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Skills Required

quality assurance time management skills time management customer service coaching communication and interpersonal skills learning and development

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Develop and implement effective training programs to enhance employee skills and knowledge.
Conduct workshops, seminars, and other training sessions to promote learning and development.
Create engaging and interactive training materials, including presentations, manuals, and online courses.
Evaluate the effectiveness of training programs and recommend improvements.
Collaborate with subject matter experts to develop high-quality training content.
Provide coaching and mentoring to junior trainers and employees.

Job Requirements

Strong communication and interpersonal skills are essential for interacting with diverse audiences.
Experience in process training, quality assurance, and customer service is highly desirable.
Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
Proficiency in MS Office applications, particularly PowerPoint, Word, and Excel.
Excellent organizational and time management skills, with attention to detail and accuracy.
Commitment to ongoing learning and professional development, staying current with industry trends and best practices.

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