Process Trainer - Domestic BPO

Job Description

Company Overview: Writer Information, a business division of Writer Corporation is a premier information solutions and services provider. Our major offerings include Business Process Services. Job Role: Trainer Languages: Hindi, English Job Location: Hyderabad Job Responsibilities: Create and maintain training materials, including manuals, guides, and presentation materials Conduct needs assessments to identify training gaps and develop targeted training programs to address them Identifying, examining, and assessing the training needs within an organization Conduct training for employees for specific areas Design, develop, and deliver training programs for new hires and existing employees, focusing on product knowledge, customer service skills, and call- handling techniques Maintaining correct and accurate training records Track employee performance post-training to ensure training effectiveness and suggest further development areas Collecting feedback from employees regarding the effectiveness of several training methods. Job Requirements: At least 1 years of experience in a call center with a proven track record of delivering training programs Bachelors degree or any other relevant discipline. Good verbal and written communication skills, since a trainer is required to communicate with trainees and even the management, and also make presentations and gather reports or feedback Good interpersonal skills, as a trainer is required to work effectively with colleagues, trainees, and management Operational knowledge of MS Office: Excel, Word, and PowerPoint Must be able to travel up to 20% Interested Candidates can share their Resume to below mentioned Email ID: srinarandas.vinay@writerinformation.com