Process Trainer - Banking Process

Job Description

Job Title: Trainer - Banking Location: Bengaluru Positions Available: 02 Job Type: Full-time Job Summary: We are seeking a skilled Trainer to educate corporate customers on banking processes and systems. The role involves conducting training sessions, assisting customers with payment file uploads, troubleshooting transaction issues, and providing expert guidance on banking procedures. The ideal candidate should have strong banking knowledge, excellent communication skills, and technical expertise in payment file formats. Key Responsibilities: Conduct training sessions for corporate customers on the features and functionalities of banking systems. Guide customers on how to upload and test payment files. Explain the functionalities and benefits of banking products such as NEFT, RTGS, IMPS, and UPI. Address and resolve customer queries related to banking transactions. Identify reasons for payment file rejections, troubleshoot errors, and provide solutions. Ensure customers comply with banking policies and best practices for secure transactions. Collaborate with internal teams to enhance training materials and improve customer onboarding. Maintain records of training sessions, customer feedback, and areas for improvement. Skills & Qualifications Required: Training Expertise: Prior experience in delivering training sessions, preferably in a banking or financial services environment. Technical Knowledge: Understanding of file formats like XML, CSV (preferred). Banking Knowledge: Strong understanding of electronic payment systems (NEFT, RTGS, IMPS, UPI). Communication Skills: Excellent verbal and written proficiency in English. Problem-Solving Ability: Capable of troubleshooting customer issues related to payment files. Experience: 2-3 years of relevant experience in banking operations, training, or customer support. Interested candidates can Apply Here and can share there resume to srinarandas.vinay@writerinformation.com