Job Description

The key responsibility of the Process Improvement Advisor is to work closely with the Program Manager/Director on assigned process improvement projects owning end-to-end project management. PMs exemplify our core behaviors and create an environment for a successful team. They also ensure for the process roll out assigned, they are identifying the key stakeholders, assisting with getting the right requirements, ensuring we have the business owners and stake holders, identifying impact of changes across various teams and the changes needed in the DE methodology. Responsible for driving the Delivery Excellence methodology and internal processes with the goal of increasing in knowledge expertise for internal delivery teams. Should be able to review data and understand the story it is telling- gaps improvements, what's going right what isnt. Role Expectations: Strong experience in project management tools and handling minimum of 20+ resources. Strong in reports building via Power BI (4+ yrs) and Dashboard creations. Creating new process improvement models to enhance the project effectiveness. Ready to work in 3PM-12AM Shift. Ready to work in Hybrid Model. Required Skill: At least 6 years Core project management end-end life cycle experience. Good verbal and written communication skills. Understanding of the Project lifecycle and the different deliverables associated with it. Experience with metrics and data analytics. Able to work in a fast-paced growth environment. Ability to work independently with minimal support & supervision. Strong Leadership skills along with Planning skills. Problem Management and Resolution. Experience with an industry standard software development life-cycle. Proficient with the Microsoft Office Suite of products including Excel, PowerPoint and Word. Responsibilities : Review existing metrics and data to identify process improvements for EHS. Run process improvement programs from requirement gathering to roll outs Coordinate with cross functional teams as needed to roll out processes Build executive status reports and project plans for any process improvement that is being rolled out under the umbrella of Operational Excellence. Be a trusted advisor and advocate for adherence to Delivery Excellence 2.0 best practices and cost-efficient processes. Be a good listener, take feedback from PMO, B&E and Technical Architecture team to help with improvements needed in the organization. Build relationships as a priority for your success across all areas of the organization and among our clients. Ensure clarity timesheets are submitted (every Friday). Build knowledge and expertise of the EHS platform, client organizational structure and business processes in order to become a trusted advisor through a defined development plan approved by your manager. Meet with your peers and clients, and take actions to learn the business through introductions, meetings, and observations. Develop a comprehensive understanding of departments, functions and interdependencies across Highmark Health Plan and the enterprise, including all Partner Plans and any new partnerships in 2020 and beyond. Report status for your assigned projects as required and according to schedule. Know your deliverables and be able to represent in meetings and presentations as required. Strive to be a trusted advisor and strategic partner for your clients Analyze risk and instigate avoidance activities. Help Establish contingency plans and identify trigger events and responsibility for initiating corrective action Analyze the actual performance and adherence against the planned activities Coordinate with project stakeholders on project activities and completion