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Prodapt Solutions logo

Process Executive

0 - 3 years

1 - 3 Lacs

Chennai

Posted:1 day ago| Platform: Naukri logo

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Skills Required

International Chat Process Non Voice Process Chat Support Chat Process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities - Customer Support: - Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products. - Maintain a high level of customer satisfaction by delivering timely and effective solutions. - Upselling: - Identify opportunities to upsell additional products or services during customer interactions. - Effectively communicate the benefits of upgraded services or packages to customers, aiming to meet sales targets. - Process Adherence: - Follow established procedures and guidelines to ensure compliance with company standards and policies. - Accurately document customer interactions and maintain records in the CRM system. - Collaboration: - Work closely with team members and other departments to ensure a seamless customer experience. - Participate in daily meetings and training sessions to enhance skills and knowledge. - Performance Metrics: - Achieve individual and team performance metrics, including NPS and sales targets. - Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions. Complete candidate form for Walkin drive : https://forms.office.com/r/uZ9AJV3zRp Preferred candidate profile Previous experience in a customer service or chat support role, preferably in the telecom industry. - Proven track record of upselling and achieving sales targets is a plus. - Skills: - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficient in using CRM software and other relevant tools. Flexibility: Willing to work in rotational night shift.

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Prodapt Solutions
Prodapt Solutions
www.prodapt.com/

Software Development

Chennai Tamilnadu

5001-10000 Employees

177 Jobs

    Key People

  • Ganesh Prasad

    CEO

  • Vinayak Sriram

    CFO

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