Process Executive

Company Description

Instant IT Technology, incorporated in 2015, is a global Business Process Outsourcing provider based in New Delhi. With a team of 150 dedicated professionals, including management graduates, business analysts, customer service representatives, and sales and marketing experts, Instant IT Technology is committed to driving business value across various industries. We offer a wide range of services such as Data Entry, Telemarketing. Our aim is to help clients achieve competitive advantage and transformative growth through tailored strategies and result-oriented approaches.

Role Description

This is a full-time on-site role for a Process Executive located in Mysore. The Process Executive will be responsible for handling customer support and customer service tasks, ensuring customer satisfaction, and maintaining effective communication with clients. The role also involves analytical tasks to improve processes and outcomes, guaranteeing alignment with the company's quality and productivity standards.

Qualifications

• Analytical Skills: Ability to analyze data and processes to improve efficiency and effectiveness
• Customer Support and Customer Service Skills: Experience in handling customer queries and providing solutions
• Communication and Customer Satisfaction Skills: Strong verbal and written communication abilities to ensure customer satisfaction
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Bachelor's degree in Business Administration, Management, or related field