Process Executive

Job Description

Profile: US PROCESS EXECUTIVE Key Responsibilities: ATM Application Management. Responsible for monitoring the Transactions of the ATM machine. Troubleshoot software related problem of ATM machine. Research & analysis of incident. Addition, Deletion & Update of ATM machines and card Configuration. Coordinate with developer team for implementation of Updates. Providing logs of the ATM machine & status reports to the Bank. Plans and schedules the installation, de-installation and relocation of the company's ATM machines. Coordinates with data processing, outside vendors and other operational areas as required. Profile: Executive Main Responsibilities:- Working in ATM Monitoring (24*7) Dispatch the FLM and SLM calls to the concern FLM (Executive) for make machine operational. Incident Management Taking follow-ups on pending calls & call closure. Handling all kinds of query (customer/Flm), escalation calls etc. To co-ordinate with customers & develop good relations with them All emails reply on time to customer as well as seniors. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹20,000.00 per month Schedule: Monday to Friday Night shift Language: English (Required) Work Location: In person Job Types: Full-time, Fresher Pay: ₹10,027.60 - ₹20,000.00 per month Schedule: Day shift Monday to Friday Night shift US shift Work Location: In person