Job
Description
You will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India. **Role Overview:** As a Process Consultant in gTech Ads, you will play a crucial role in transforming customer delivery and internal support processes. Your primary focus will be on enhancing customer experience, efficiency, scalability, and the overall quality of technical support and consulting services for Google Ads. **Key Responsibilities:** - Conduct assessments of existing gTech Ads processes to identify inefficiencies, bottlenecks, and areas for improvement using methodologies like Lean, Six Sigma, and Value Stream Mapping. - Design and develop optimized processes, workflows, and tools that align with business objectives, improve operational efficiency, and enhance the customer experience. - Lead and manage process improvement projects from initiation to closure, including defining scope, developing project plans, managing stakeholders, mitigating risks, and ensuring delivery. - Partner with cross-functional teams including Tech and Media delivery, Customer support, Vendor partners, and Business operations to understand their needs, gather requirements, and drive consensus on process changes. - Define key performance indicators (KPIs) to measure the impact of process improvements, monitor performance, and identify opportunities. **Qualifications Required:** - Bachelor's degree or equivalent practical experience. - 8 years of experience in process excellence, business process management, or operations consulting. - Experience in process improvement methodologies such as Lean, Six Sigma, Agile, Business Process Model and Notation (BPMN). - Experience in project management tools and methodologies. **Preferred Qualifications:** - Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science, or a related field. - Certifications in Lean Six Sigma Black Belt (LSSBB), Certified Business Analysis Professional (CBAP), or Project Management Professional (PMP). - Experience with data visualization tools (e.g., Tableau, Google Data Studio). - Experience working within the technology or digital advertising industry. - Experience with Google Ads products and support processes. - Experience with process mapping and business process modeling tools (e.g., Visio, Lucidchart). **Additional Details:** gTech Ads is responsible for providing support and technical services for customers using Google's Ad products. They offer a range of services from enabling self-help to providing media solutions for customers' business and marketing needs. gTech Ads partners with Sales, Product, and Engineering teams within Google to develop better solutions and services for customers. The team aims to ensure customers get the best return on investment with Google and remain a trusted partner. You will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India. **Role Overview:** As a Process Consultant in gTech Ads, you will play a crucial role in transforming customer delivery and internal support processes. Your primary focus will be on enhancing customer experience, efficiency, scalability, and the overall quality of technical support and consulting services for Google Ads. **Key Responsibilities:** - Conduct assessments of existing gTech Ads processes to identify inefficiencies, bottlenecks, and areas for improvement using methodologies like Lean, Six Sigma, and Value Stream Mapping. - Design and develop optimized processes, workflows, and tools that align with business objectives, improve operational efficiency, and enhance the customer experience. - Lead and manage process improvement projects from initiation to closure, including defining scope, developing project plans, managing stakeholders, mitigating risks, and ensuring delivery. - Partner with cross-functional teams including Tech and Media delivery, Customer support, Vendor partners, and Business operations to understand their needs, gather requirements, and drive consensus on process changes. - Define key performance indicators (KPIs) to measure the impact of process improvements, monitor performance, and identify opportunities. **Qualifications Required:** - Bachelor's degree or equivalent practical experience. - 8 years of experience in process excellence, business process management, or operations consulting. - Experience in process improvement methodologies such as Lean, Six Sigma, Agile, Business Process Model and Notation (BPMN). - Experience in project management tools and methodologies. **Preferred Qualifications:** - Master's degree in Business, Statistics, Mathematics, Economics, Engineering, or Applied Science, or a related field. - Certifications in Lean Six Sigma Black Belt (LSSBB), Certified Business Analysis Professional (CBAP), or Project Management Professional (PMP). - Experience with data visua
