Process Documentation Specialist

Job Description

Conduct process discovery sessions with stakeholders to gather detailed information about business processes. Create comprehensive process maps, work instructions, and DTPs to document business processes accurately. Identify opportunities to standardize and automate highly repetitive tasks based on business priorities. Use process documentation for Transition Management projects in regions. Drive standardization of global end-to-end processes and provide recommendations for ownership and positioning of key processes across GBS and other functions, regions and Business Units Defining end-to-end processes and leveraging key tools such as Lean, Six Sigma, process control, and root cause analysis to meet business objectives Maintain, review, and control process documentation to ensure it is up-to-date and compliant with company standards. Train employees and stakeholders on the use and importance of process documentation. Socialize process documentation across various levels of the organization to ensure understanding and adherence. Collaborate with cross-functional teams to identify process improvement opportunities. Ensure all process documentation is stored and managed in a centralized repository. Monitor and report on the effectiveness of process documentation and training programs. Your Profile Technical Skills: Experience in Global Business Services (GBS): Understanding of typical GBS processes, including RTR, PTC, STP, HR, IT, among others. Knowledge of best practices specific to improving efficiency and service quality in an GBS. Quality Management System and Continuous Improvement: Experience working with Quality Management Systems such as ISO 9001:2015 or similar frameworks. Experience with continuous improvement methodologies such as Lean Six Sigma, Kaizen, PDCA, among others. Ability to identify and prioritize opportunities for improvement in operational processes and implement effective changes. Project Management: Proven ability to lead continuous improvement projects, from diagnosis through implementation and monitoring. Experience in project management using agile or traditional methodologies. Behavioral Competencies Leadership and Influence: Ability to lead cross-functional teams and motivate them towards common goals. Skill in influencing stakeholders at all levels of the organization to implement changes. Effective Communication: Excellent verbal and written communication skills, capable of presenting complex analyses clearly and concisely. Ability to adapt communication style for different audiences, from technical staff to executives.