Process Coordinator

Job Summary:

We are seeking a highly organized and proactive Process Coordinator to manage end-to-end client communication and coordination. This role acts as the communication bridge between clients, internal teams, and vendors to ensure smooth execution of projects post-deal closure.

Key Responsibilities:

Client Onboarding & Group Management

• Create dedicated WhatsApp/Telegram groups for clients upon deal closure.
• Greet clients in their respective groups and introduce them to the Quba process.
• Add relevant internal team members and assign clear communication protocols.

Process Communication & Updates

• Share timely updates on each phase of the interior/furniture project (design, production, delivery, installation).
• Ensure client queries are acknowledged and addressed promptly within the group.
• Serve as a single point of contact for all client communications during execution.

Sample Coordination

• Coordinate sending and receiving of material/fabric/finish samples as per project needs.
• Maintain proper documentation and tracking of sample dispatches and approvals.
• Follow up with clients for timely feedback on shared samples.

Internal Coordination

• Work closely with design, production, procurement, and site teams to collect accurate information for client updates.
• Escalate delays or client concerns to relevant departments for quick resolution.

Client Satisfaction & Experience

• Ensure the client feels valued and updated throughout the journey with Quba Homes.
• Collect periodic feedback and share insights with the internal team to improve service quality.

Preferred Skills & Requirements:

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Familiarity with WhatsApp Business tools or CRM software is a plus
• Prior experience in interior, architecture, or customer coordination roles preferred
• Professional and client-centric attitude

Job Types: Full-time, Permanent

Pay: ₹10,198.39 - ₹22,000.00 per month

Application Question(s):

• Can you start immediately?

Experience:

• Project coordination: 2 years (Required)

Location:

• Sikanderpur, Gurugram, Haryana (Preferred)

Work Location: In person

Speak with the employer
+91 9311551415