Process Coordinator (Lucknow)

Job Description – Process Coordinator (PC)

Location: La Joie – Primary Learning Habitat, Gomti Nagar, Lucknow
Position Type: Full-Time
Reporting To: Director / Managing Director
ONLY FEMALE CANDIDATES TO APPLY

About the Role

We are appointing a Process Coordinator (PC) — one of the most critical positions in our organisation’s operations. The PC will act as the backbone of execution, ensuring that:

• All internal processes run smoothly
• Work does not get delayed or missed
• Follow-ups are timely and accurate
• Reports reach management on time
• There is complete transparency and visibility on institutional operations

This role demands high energy, discipline, accountability, sharp follow-ups, and excellent documentation & coordination skills.

The PC works closely with leadership and departments to ensure task execution, process compliance, monitoring and reporting.

Key Responsibilities

• Monitor workflow across departments and ensure timely execution of assigned tasks and processes
• Maintain and track process sheets, follow-up trackers, SOP documents, and FMS/WIP updates
• Coordinate cross-department processes (Admin, Academics, Transport, HR, Admissions, Events, School Management)
• Conduct daily review of pending tasks and escalate delays to reporting heads
• Create and circulate MIS reports, process dashboards, and weekly review summaries
• Maintain strong communication with department heads on deadlines and completion status
• Ensure process compliance and SOP adherence across school functions
• Assist leadership in implementing systems and improving operational efficiency
• Coordinate and document meetings, minutes, and follow-up action plans
• Ensure smooth flow of information between departments and management

Required Skills & Competencies

• Excellent Follow-Up Skills (absolutely non-negotiable)
• Strong organisational & time-management abilities
• Good command over written and spoken English
• Proficiency in MS Excel, Google Sheets, and documentation
• Ability to multi-task, prioritise, and handle work pressure
• Attention to detail and process-oriented thinking
• Professional presence, positive mindset, and ability to hold people accountable
• Strong interpersonal and coordination skills

Qualifications & Experience

• Graduate (Management / Commerce / Secretarial / Administrative background preferred)
• 1-2 years of experience as a process coordinator / office coordinator / executive assistant / admin role
• Experience in educational institutions or service industry will be an added advantage

Who Will Succeed in This Role

• Someone who is structured, sharp, and disciplined
• Loves processes, systems, checklists, and follow-up culture
• Assertive and methodical — can push timelines respectfully
• Thrives in fast-paced environments and multi-tasking

Growth & Opportunity

• Work directly with leadership
• Opportunity to shape school-wide systems and processes
• High-visibility role with future leadership potential based on performance

How to Apply

Interested candidates can send their updated CV with subject line:
Application – Process Coordinator (La Joie)

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

• Gomtinagar, Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Office: 2 years (Preferred)

Language:

• English (Required)

Location:

• Gomtinagar, Lucknow, Uttar Pradesh (Preferred)

Work Location: In person