Process Coordinator (Call Audits)

As a Process Coordinator (Call Audits) at our company, you will play a crucial role in maintaining call quality control standards and procedures. You will work in a fast-paced environment where continuous improvement is the norm. Your main responsibilities will include: - Developing and implementing call audit & call quality control plans. - Training employees on call quality standards and procedures. - Documenting defects and recommendations for improvement. - Preparing and presenting quality audit reports to senior management. - Monitoring and providing necessary feedback to employees on their progress and areas for improvement. In addition to the above, you will be required to work full-time at our office in Bhopal, Madhya Pradesh from Monday to Friday, with shifts from 12:00 PM to 09:00 PM IST. We offer benefits such as health insurance, paid time off, and provident fund. To be considered for this role, you must be willing to reliably commute or relocate to Bhopal, Madhya Pradesh. As part of the application process, please provide information on your current CTC, expected CTC, and notice period in days. Join us in our dynamic and evolving work environment where your contributions will make a significant impact on our call quality control processes.,