Process Associate

0 years

1 - 2 Lacs

Posted:1 day ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Handle outbound voice calls with customers across UK and AUS markets.
  • Provide accurate information, assistance, and support regarding services.
  • Demonstrate professionalism and empathy in every customer interaction.
  • Troubleshoot and resolve customer concerns efficiently and effectively.
  • Maintain a high level of product knowledge to offer the best solutions to customers.
  • Log customer interactions and follow up where necessary using CRM tools.
  • Meet or exceed performance metrics such as call quality, resolution time, and

customer satisfaction.

  • Collaborate with internal teamsto escalate and resolve complex issues.
  • Adhere to communication scripts, guidelines, and quality standards.
  • Stay up-to-date with product updates, policy changes, and international market

nuances.

Job Type: Full-time

Pay: ₹180,000.00 - ₹200,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Monday to Friday
  • Night shift
  • Rotational shift
  • US shift

Work Location: In person

Speak with the employer
+91 7410834334

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