Process Associate

Job Description

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INT Voice / Non Voice & Tech-SD roles for different locations in Pune -- Candidates residing in Pune may apply for the same.& outstation candidates need to relocate to Pune . Viman Nagar Magarpatta Hinjewadi Job Description PROFILE 1- Biggest IT MNC in India - Hinjewadi Phase - 2 Option 1 - Biggest IT MNC in India Process -- INTERNATIONAL Customer Support Voice Eligible:- Graduates Freshers and Exp both may apply ( excellent English COMM skills mandatory ) Salary:- Rs 5 LPA to 7 LPA 5 days working / Cabs available / Job Location - Hinjewadi Option 2 -- Biggest MNC Hiring Process -- Tech support & Service desk International voice process Eligible:-Graduates with 1/2 Year of experience in International Voice Tech / Service Desk with Good comm skills . Salary:- Upto Rs 6 LPA 5 days working / Cabs available / Job Location - Hinjewadi ------------------------------------------------------------------------------------------------- PROFILE - 2 --- Leading ITES MNC in Viman Nagar - Pune Process -- INTERNATIONAL Customer Support Voice / Blended . Eligible - Graduates with Minimum 1 year of BPO Exp . Salary- Rs 4.30 LPA --- Rs 5.30 LPA - . for 1 year plus Exp Candidates . Salary- Rs 6.25 LPA for 2 year plus Exp Candidates . 5 days working / Cabs available / rotational shifts ------------------------------------------------------------------------------------------------ PROFILE 3 - Leading ITES MNC - @ Magarpatta Process --International Voice / Chat Process - Multiple LOBs available in Voice / Chat / Blended INT process . Eligible- UG/ Graduates with 1 year of BPO Exp & excellent comm skilss. Salary- Rs 4.50 to Rs 6 LPA -- 5 days working / Cabs available / rotational shifts _______________ PROFILE - 4 -- Tech Mahindra -- Hinjewadi Phase - 3 Process -- INTERNATIONAL CUSTOMER SUPPORT VOICE Eligible - UG / Graduates with Minimum 6 month of Bpo Salary- Upto Rs 4.9 LPA plus attractive floor incentives 5 days working / Cabs available / rotational shifts -------------------------------------------------------------------------------------------------------------------------------------------- Roles and Responsibilities in an International Voice Process BPO Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts: Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. -------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . Vanshika 9628373762 Areesha 9628373763 Akansha 9821182648 Divya 9821182650 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##