Process Associate - Customer Support & Service Desk

Job Description

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INT Voice / Non Voice & Tech-SD roles for different locations in Bangalore -- Candidates residing in Bangalore may apply for the same.& outstation candidates need to relocate to Banagalore . Job Description PROFILE 1- Biggest IT MNC in India --- Electronic city-- Phase-1 Option 1 - Biggest IT MNC in India Process -- INTERNATIONAL Customer Support Voice Eligible:- Graduates Freshers and Exp both may apply 1 Year of BPO experience Required Extra Points For Sales knowledge. ( excellent English Communication skills mandatory ) Salary:- Rs 3.75 LPA to 4 LPA 5 days working / Cabs available / Job Location - Electronic city---Phase-1 Option 2 -- Process --International Customer Support Voice Eligible:-Graduates with 1 Year of experience in International Voice with Good communication skills . Salary:- Upto Rs 5.75 LPA 5 days working / Cabs available / Job Location - Electronic city ------------------------------------------------------------------------------------------------- PROFILE - 2 --- INTERNATIONAL Customer Support Voice. Eligible - Freshers with Graduation degree Salary- upto Rs 5lpa - . for freshers Candidates . Salary- Rs 6.25 LPA for 2 year plus Exp Candidates . 5 days working / Cabs available / rotational shifts ------------------------------------------------------------------------------------------------ PROFILE 3 - Leading ITES MNC - Kundanahalli Gate,Marathahalli Process --International Voice Process language - English and Hindi Mandatory Immediate joiners preferable Eligible- Graduates with 1 year of BPO Exp & excellent comm skills. Salary- Rs 25k CTC monthly -- 6 days working / Day shift / 8am to 8pm window ------------------------------------------------------------------------------------------------------------ Roles and Responsibilities in an International Voice Process BPO Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution: Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Adherence to Scripts: Follow predefined scripts and guidelines to maintain consistency and professionalism in all customer interactions. Adapt communication style to fit the customers needs while maintaining service standards. Quality Assurance Compliance: Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure calls meet internal quality and performance metrics (such as First Call Resolution, Customer Satisfaction, etc.). Performance Metrics: Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations: Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building: Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. -------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WA with resume and profile interested & location . Akansha- 98211 82648 Vanshika -9628373762 Areesha- 9628373763 Siya -- 7565006262 Riya -- 9628373761 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES