Process Analyst – Insurance Claims (Spartan)

Introduction to IBM Consulting

A career in IBM Consulting is built on lasting relationships and close collaboration with clients globally. In this role, you'll be part of IBM BPO, a division of Consulting that accelerates digital transformation through agile methodologies, process mining, and AI-powered workflows.

You'll partner with visionaries across diverse industries to enhance the hybrid cloud and AI journey for the world's most innovative companies. Your capacity to drive impact and meaningful change for clients is powered by our strategic partner ecosystem and robust technology platforms, including IBM Software and Red Hat.

Curiosity and a continuous pursuit of knowledge are fundamental to success at IBM Consulting. You'll receive support from mentors and coaches who encourage you to challenge norms, explore ideas beyond your immediate responsibilities, and craft creative solutions that deliver groundbreaking results for a vast client network. Our culture of evolution and empathy fosters long-term career growth and learning opportunities within an environment that celebrates your unique skills and experience.

About Business Unit: Spartan Technology Services and Solutions Private Limited

Spartan Technology Services and Solutions Private Limited, a subsidiary of IBM, operates globally across 170 countries. It's a crucial part of IBM Business Process Operations, offering end-to-end services for policy renewal and query resolution in the insurance industry, with a strong commitment to data security and quality.

Your Role and Responsibilities

This role involves processing life and annuity insurance claims, which includes investigating, processing, and disbursing payments. This also means validating documents, determining claim actions, and calculating benefit amounts for beneficiaries.

Your responsibilities also include:

• Working collaboratively and professionally with Onshore/Offshore customers via email and calls.
• Meeting productivity and quality targets on a daily, weekly, and monthly basis.
• Being available for overtime when requested by the Supervisor, including rest days.
• Using your expertise to evaluate the work of others and assist in process calibration.
• Facilitating team huddles and teach-back sessions as scheduled.
• Completing certification on identified processes and developmental training.
• Participating in functional and company-wide activities.
• Adhering to company policy, guidelines, and house rules, including attendance, clean desk, dress code, etc.
• Maintaining key records like working files and email for reference and audit purposes.
• Having the ability to handle basic day-to-day requirements of Excel.
• Managing your own work in progress and supporting team efforts to ensure that individual and team goals are met.
• Identifying process improvements and cost take-out opportunities and driving those projects to closure.

Education

• Required Education: Bachelor's Degree
• Preferred Education: Master's Degree

Technical and Professional Expertise

• Required Technical and Professional Expertise:
• Graduate (except B.Tech/Technical Graduation/Law) with a minimum of 3-6 years of experience in the Life/Annuities products and Claims Department.
• Good English communication (both written & verbal).
• Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data.
• Basic computer knowledge along with a typing speed of 35 words/minute.
• Preferred Technical and Professional Experience:
• Self-directed and ambitious achiever, effectively meeting targets.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.
• Preferred LOMA Level 1 and Gage R&R certification.