Process Administrator

Job Title: Process Administrator - People Services

Job Family: Human Resources

Years of Experience: 2 to 4 years

Why Rolls-Royce

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, youll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Summary:

This is an individual contributor role to deliver Hire to Retire People services according to process specifications and standard operating procedures (SOP) in compliance with defined controls. This includes executing HR operations and processes in a shared services environment. The role focusses on delivering consistent, accurate, and timely HR services to employees, managers, and HR business partners while ensuring compliance with the policies, procedures, and service level agreements (SLA s).

Responsibilities:

• Managing HR cases and dealing with customer issues from engagement through to resolution
• Process HR transactions across areas such as employee onboarding, data management, payroll inputs, leave management and exit formalities
• Monitor, track and close HR service requests in line with the SLA s
• Maintain accurate and up to date employee records in HR systems
• Participate in continuous improvement initiatives to enhance service delivery efficiency.
• Consistently deliver high quality customer service in a professional manner with excellent attention to detail and a focus on the needs of the customer
• Ensure compliance with company policies, labour laws and data protection guidelines
• Collaborate with cross functional teams to resolve escalations

Qualifications:

• Proven experience in an administrative, coordination, or operational support role of HR service delivery
• Bachelor s degree in human resources / business administration, Commerce or related field
• High proficiency in Microsoft Office Suite, particularly Excel (for data analysis and reporting) and Outlook. Experience with a central database or system (Workday and SAP)
• Effective listening and communication skills to enable you to fully understand the needs of the customer and respond appropriately
• Ability to work and cope in an ambiguous environment to seek clarification and clarity
• Ability to work with high attention to detail, confidentiality, and integrity
• Positive attitude and ability to work in a team environment