Principal Technical Writer

Job Description

Job Title: Senior/Principal Technical Writer Responsibilities: Design and build help systems, including context-sensitive help, tooltips, inline documentation, and onboarding flows Select and implement tools for documentation, interactive guides, and video tutorials. Author online help, guides, and user-embedded assistance Produce video tutorials, infographics, training materials for onboarding and user education Develop and maintain comprehensive documentation such as user guides, API docs, knowledge bases, and FAQs Automate and streamline documentation workflows Create engaging articles that simplify complex cybersecurity topics, as required Other responsibilities such as the role and company context might demand Qualifications: Experience in B2B products, especially in Cybersecurity, a huge plus Certifications are not necessary and will not be considered Academic qualifications are not a constraint for exceptional candidates This is you: A love for writing and illustration, and a passion for delighting users Learning complex concepts quickly and hitting the ground running Willingness to learn, high on coachability, and execute in an extremely fast paced environment with extreme ownership Ability to work in fast-paced environments with a high tolerance for ambiguity Obsessive attention to detail and a well-rounded personality - willingness to leave behind biases and come in with an open mind This is us: We respect and welcome diverse views and ideas, and high-energy people We are a motivated crew, and we move fast as we are on a mission We take care of ours and yours, and we are tightly knit We are looking for people who are undeterred by blips or hurricanes, as what we have set out to do is not for the faint hearted Experts to mentor, guide, elevate you in your career You will learn from the best! Show more Show less